Help Center

Frequently asked questions

Answers for buyers, agents, and inspectors. Still need a hand? Contact us.

For Buyers & Homeowners

How fast will my inspection be confirmed?

Usually within minutes. We match you with an available licensed inspector and confirm the exact time — no phone calls, no waiting.

Are your inspectors licensed and insured?

Yes. Every inspector carries E&O and general liability insurance, and we verify state licenses before activation.

Will I see the price before I commit?

Yes. You see a clear estimate before confirming — no hidden fees. The final price locks in when we confirm your booking.

Can I add services like radon or a sewer scope?

Yes. Bundle add-ons right at booking so the whole evaluation happens in one visit.

Do I need to create an account?

No. You can request an inspection without creating an account.

For Agents

Can I book on behalf of my client?

Yes. Submit the request with your client’s info — they get the confirmation directly, and you can set yourself as the day-of contact.

Can you handle a time-sensitive deal?

Most requests are confirmed within minutes. For tight timelines, reach out and we’ll prioritize your client.

What does the report look like?

Each inspection is performed by an independent, licensed inspector who delivers their own professional report. We handle booking, confirmation, and coordination.

What areas do you serve?

We’re actively expanding. Check the service-areas page for current coverage — and if we’re not live near you yet, you can join the waitlist.

How do I become a partner agent?

Request partner access on the For Agents page — we’ll reach out within 1 business day with priority support and a direct booking line.

For Inspectors

Is OnDeck Spec a lead marketplace?

No. We route confirmed bookings, not leads — one inspector per job, zero upfront. You pay only when a job closes.

What does it cost to join?

Nothing until a job closes. We keep a percentage of completed inspections; the exact rate is covered on your briefing call. No monthly fee, no lead fees.

Do I have to replace my current software?

No. Keep using your report tools, like Spectora or InterNACHI. We fill your calendar — we’re not report-writing software.

What markets are you in?

We’re launching in select markets first. Request a briefing call and we’ll tell you where we’re active and the timeline for your area.

How do I get started?

Request a briefing call (10–20 minutes). We verify your credentials, walk through the model, and if it’s a fit, get your profile set up.